Refund Policy

View Pirate Camp Co’s Refund Policy explaining returns, exchanges and refund eligibility for online purchases.

At Pirate Camp Co., we strive to provide high-quality products and excellent customer service. To ensure clarity and consistency, we
have outlined our detailed return policy below. Please review it carefully before initiating a return.

Eligibility for Returns

We accept returns of unused, undamaged items in their original condition and packaging within 30 days of delivery. Returns are
subject to the following conditions:

Return Goods Authority (RGA) Application:

Customers must apply for a Return Goods Authority (RGA) prior to sending back any items. Returns without an approved RGA will not be processed.

To request an RGA, please email sales@piratecampco.com.au. Please provide as much information as you can to ensure a speedy approval of the RGA. Photographic evidence of undamaged and unused products is essential as used or damaged products, if received, will not be approved for a refund.

Approval Process:

Once we receive your RGA request, our team will review it within 3-5 business days.If the return is approved, we will provide you with an RGA number and detailed return instructions.

Restocking Fee and Shipping Costs

All returns are subject to a 20% restocking fee.

Original shipping costs are non-refundable.

Customers are responsible for return shipping fees. We recommend using a trackable shipping method to ensure the safe return of your item.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us immediately by emailing sales@piratecampco.com.au with the following:

  • - Order number
  • - Description of the damage or defect
  • - Clear photographs of the damaged item and packaging

 

We address such cases on a case-by-case basis and will work with you to reach a satisfactory resolution. Depending on the circumstances, this may include a replacement, store credit, or refund.

Exclusions

The following items may not be returned/refunded under this policy:

  • - Items that have been used (unless faulty)
  • - Any item not in its original condition
  • - Items with damaged or missing parts for reasons not due to our error
  • - Any item that is returned more than 30 days after delivery
  • - Any custom/personalised item made to order once the design has been approved
  • - Gift vouchers

PLEASE NOTE ** Change of mind is not a valid reason for return.

Contact Us

For any questions, please contact us at sales@piratecampco.com.au. We are here to assist you and ensure your experience with Pirate Camp Co. is a positive one.