Shipping Policy
At Pirate Camp Co, we strive to provide our customers with a seamless shopping experience, including timely and efficient shipping. Below are the details of our shipping policy:
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. During peak seasons or promotional periods, processing times may vary slightly. Once your order has been shipped, you will receive another notification, complete with tracking information to keep you updated on its journey.
Shipping Estimates
We offer various shipping options to cater to your needs:
- Standard Shipping (Australia): Estimated delivery time is 5 - 7 business days.
- Express Shipping (Australia): Estimated delivery time is 3 - 5 business days for those who need their items faster.
- International Shipping: For our international customers, we offer shipping to select countries, including New Zealand, with an estimated delivery time of 7 - 14 business days.
Local Delivery
We ship Australia-wide using trusted carriers, primarily Australia Post and DHL. Occasionally, we may source other reliable couriers to ensure your order arrives promptly. If you have specific delivery requests or need assistance, please contact our customer service team.
In-Store Pickup
For customers who prefer to collect their orders in person, we offer in-store pickup. Our pickup hours are 7:30 AM - 4:00 PM, Monday through Thursday. To ensure a smooth pickup experience, please bring your order confirmation email and a valid form of identification. We’ll have your order ready for you!
Order Tracking
Once your order has shipped, you will receive an email notification containing a tracking number. This number allows you to monitor your order's status through the carrier’s website. Please allow up to 48 hours for the tracking information to become available, as it may take some time for the carrier to update their system.
If you have not received your order within 14 days of receiving your shipping confirmation email, please reach out to us at sales@piratecampco.com.au. Include your name and order number in your message, and our team will investigate the issue promptly to assist you.
Policy Updates
Please note that this Shipping Policy is subject to change. We encourage you to review it periodically on our website to stay informed about any updates or changes. Your satisfaction is our priority, and we are committed to providing you with the best service possible.
If you have any questions or concerns regarding shipping, please don’t hesitate to contact us at sales@piratecampco.com.au. Thank you for choosing Pirate Camp Co for your adventure gear and accessories!
How Does a Pirate Ship Products?
G’day, legends! Ever thought about how we get your gear from our place to yours? In this video, we’re gonna break down how we ship your orders and what goes on behind the scenes.
We’ll cover everything from how quickly we whip up your order to the different shipping options you can choose from. Plus, we’ll give you the lowdown on tracking your stuff.
So, sit back, grab a cold one, and let’s dive into how we make sure your gear gets to you quick and easy!
What should I do if my order is marked as delivered, but I haven't received it?
If your order status indicates that it has been delivered, but you have not received it, please check around your delivery location for any hidden spots where the package may have been left. Sometimes, carriers may leave packages in safe areas or with neighbours. If you still cannot locate it, contact us at sales@piratecampco.com.au. Please provide your order number and details of the issue, and we will assist you in filing a claim with the carrier if necessary.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact us immediately at sales@piratecampco.com.au. We can only update the shipping address if the order has not yet been processed. If the order has already been shipped, you will need to follow our return policy once the package arrives at the original address. To ensure timely delivery, double-check your shipping address before finalizing your order.
Do you offer shipping on weekends or public holidays?
Currently, we do not offer shipping on weekends or public holidays. Orders placed on these days will be processed on the next business day. For urgent shipping needs, we recommend selecting our Express Shipping option, which offers faster delivery times. Keep in mind that while we strive to meet estimated delivery times, external factors such as weather conditions and carrier delays may impact the shipping process.
Are there any restrictions on shipping certain items?
Yes, certain items may have shipping restrictions based on size, weight, or shipping regulations. If an item cannot be shipped to your location, you will be notified during the checkout process. For specific inquiries about shipping restrictions or to confirm whether an item can be shipped internationally, please reach out to us at sales@piratecampco.com.au. Our customer service team will provide the necessary information to ensure your order can be fulfilled without issues.
