Shipping Policy
View Pirate Camp Co’s Shipping Policy covering shipping costs, delivery times and order processing across Australia.
Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Estimates
|
Shipping option |
Estimated delivery time |
|
Standard Shipping (Australia) |
5 - 7 business days |
|
Express Shipping (Australia) |
1 - 3 business days |
|
International Shipping |
7 - 14 business days |
Local delivery
We ship Australia wide utilising Australia Post, StarTrack, Toll Ipec & Occasionally other couriers are sourced, which you pick at time of order.
In-store pickup
Our in-store pickup hours are 7:30am - 4:00pm, Monday - Thursday & 7:30am - 2pm on Friday. Please have your order confirmation email with you when you come to collect.
Choice of Service Provider
While we make every effort to honour the shipping method you select at checkout, there may be rare occasions where your chosen carrier or service is temporarily unavailable at the time of dispatch.
In such cases, we reserve the right to use an alternative, reputable shipping provider that closely matches the cost and estimated delivery timeframe of your original selection.
Our priority is to ensure your order arrives safely and as quickly as possible, and we will always choose the most efficient and reliable option available to fulfil that promise.
International Shipping
We offer international shipping to the following countries: In most countries throughout the world excluding the USA & Hawaii. the USA & Hawaii will be opened up in the coming months once we negotiate a way forward with the tariffs that suits both our customers interests & ours.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@piratecampco.com.au with your name and order number, and we will look into it for you.
Policy Updates
This Policy may change from time to time and is available on our website.